Treatment you can trust!

Hours of Operations


Monday to Friday


9 am to 6 p.m. (lunch taken between 12:30 to 1:30 p.m.)


Emergencies


Patients requiring medical care on an emergency basis after normal business hours or on weekends should call 704-588-9997 and our answering services will answer all calls. The physician on call will return your phone call as soon as possible. In event of a life-threatening emergency, please call 911


Medical Records



All medical records are confidential. No patient information will be released without a signed consent. Patient’s medical records will be sent to another physician’s office upon the patient’s request and signed consent. Patients may also be charged a fee for the third (3rd) copy of medical records to be sent to another physician’s office. Your medical records are kept in a safe state-of-the-art electronic medical system.


Referrals


For services not rendered in-house, we refer our patients to exceptional specialist offices and facilities. We request 48 hours notice for processing referrals, except in the case of an emergency. After you have been seen at these other facilities, we will be furnished with a report about your visit.


Prescription Refills


Medication refill requests should be made by calling your physician’s nurse Monday through Friday between 9:00 A.M. and 4:00 P.M. It is our policy not to authorize renewals on weekends and evenings when the physician does not have access to your medical records.