Treatment you can trust!

Frequently-Asked-Questions



Patients and visitors can find answers to their most frequently asked questions below:



What is the proper thing to do if I cannot keep my medical appointment?


Call the clinic at least 24 hours before your appointment? Once you give notice, someone else can be scheduled for that time slot.


As a new patient, how can I get my records transferred to Alfa Medical Clinic?


You will have to come into the clinic to sign a form giving us authorization to request your records from your previous doctor.


How can I get my prescriptions refilled?


You will have to call the office during regular business hours and leave a message with the nurses. Patients refilling narcotic prescriptions will need a physical prescription which will need to be picked up in person. With other prescriptions, kindly give the staff approximately 36 hours to call it into the pharmacy. If you need to be seen by the doctor before your refills are issued, this will communicated to you by the nurses. Prescriptions will not be called in after business hours.


Are Walk-ins welcome?


Yes. Walk-Ins are welcome between the hours of 9-11 AM and 2-4 PM in the afternoon. On Saturdays, established patients are welcome between 9 AM and 12 NOON.


Can I talk to the Doctor when I call the Office?


The physicians are extremely busy during working hours. If you are going through an emergency, call 911. Otherwise, you may contact the nurses who will inform the doctors about your medical needs. Based on the type of emergency, the doctor will return your call on the same day or within 72 hours. If it is urgent that you speak with the doctor, we recommend that you schedule an appointment or come as a walk-in patient.


Do I have to do my own specialist referrals?


Most of the specialist referrals are done by our office staff. To follow up on a referral, you can call the nurses’ station to receive updates.


How do I get a work note?


Work notes are generated when patients are seen in the office. Work note extensions can be made without seeing the patient.


I have insurance why have you sent me a bill?


Insurance policies vary. Some have deductibles, co-payments and co-insurance associated with them. Bills are sent to the patients in the event that insurance companies pay their parts and the patient has to pay the rest because of their insurance or deductible.


What is a co- pay?


The flat fee you pay each time you receive medical care. For example, you may pay $10 each time you visit the doctor. Your plan pays the rest.


What is co-insurance?


The amount you must pay for medical care after you have met your deductible. Typically, your plan will pay 80 percent of an approved amount, and your coinsurance will be 20 percent, but this may vary from plan to plan.


What is the Deductible?


The amount you must pay each year before your plan begins paying.


What is Medicaid?


A Federal program administered by the States to provide health care for certain poor and low-income individuals and families. Eligibility and other features vary from State to State.


What is Medicare?


A Federal insurance program that provides health care coverage to individuals aged 65 and older and certain disabled people, such as those with end-stage renal disease.